Shipping & Returns
Hair Vault does accept returns OR exchanges.
Customers are responsible to double check all orders before checkout.
We are not responsible for anything done to hair after hair has been shipped.
-Standard shipping is 3-7 business days ($10) calculated from the first full business day after we receive your payment.
- Expedited shipping is 1-3 business days ($30). Processing begins the first full business day after we receive your payment. We can send overnight if order is in stock, please confirm directly with HV correspondent via phone or e-mail before placing your order. Must be placed before 1pm to go out same day.
-International shipping is 3-12 business days ($40) We do not accept customs charges. Please be prepared for possibility of customs charges or contact your local post office to find out if your package will be subject to delivery or customs fees based on your purchase or country. This is rare but possible. We are not responsible for lost packages if you do not have insurance.
PLEASE MAKE SURE THE ADDRESS YOU USE AT CHECKOUT IS THE ADDRESS YOU WANT YOUR ITEMS DELIVERED TO. WE CANNOT MAKE ADDRESS CHANGES. SORRY FOR ANY INCONVENIENCE. ONCE PACKAGES ARE SHIPPED THROUGH USPS WE ARE NO LONGER RESPONSIBLE FOR DAMAGES OR STOLEN PACKAGES. YOU MAY PURCHASE INSURANCE FOR YOUR ORDER BY SELECTING THIS OPTION AT CHECKOUT.
Hair Vault ships via United Postal Service Priority Mail.
We require a signature confirmation to ensure your order arrives at the correct destination.